Snapshot 5: How can advances in UX and other emerging digital attributes help meet user needs and enhance user engagement and satisfaction?

  • Program + Learning
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Title
Snapshot 5: How can advances in UX and other emerging digital attributes help meet user needs and enhance user engagement and satisfaction?
Author
David Hutchful; Annabel Schiff; Johnathan Donner
Year
2017
Publication/Event Date
2017
Abstract
This document is part of a series of snapshot documents and it discusses how new user experience (UX) design and technological interfaces are shaping the adoption of digital financial services (DFS) among low-income populations in Africa.
Resource Subject
  • Finance and Banking
  • Financial Inclusion
  • Digital Financial Services
  • Research
Keywords/Access Points
Digital Financial Services (DFS); complex technology; digital literacy; digital engagement; human-centered product design;
Geographic Locations
  • Africa
Language
  • English
Special Collections
  • Knowledge Exchange Resources
Archival Record ID
MFA.2024.0557