Issues Preparedness Protocols and Crisis Communications (IPPCC) Manual - 2019-03-25

  • Communications
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Title
Issues Preparedness Protocols and Crisis Communications (IPPCC) Manual - 2019-03-25
Author
Eleni Constantine
Year
2019
Publication/Event Date
2019
Abstract
This manual for Foundation Staff, outlines a straightforward process for the Crisis Management Team (CMT) and senior leaders to manage unexpected events and escalating issues that might become a crisis. The manual emphasizes awareness, prevention, and preparedness to protect the Foundation's reputation and values. Key actions include establishing an escalation protocol, developing communications (like standby statements), and conducting a formal end-of-crisis review to capture lessons learned.
Keywords/Access Points
Manual; Brand; Reputation; Values
Language
  • English
Archival Record ID
MFA.2024.2526