How to Succeed in Your Digital Journey: Toolkit 2 - Be An Agent - Case Studies

  • Program + Learning
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Title
How to Succeed in Your Digital Journey: Toolkit 2 - Be An Agent - Case Studies
Author
PHB Academy; MICROLEAD
Year
2017
Abstract
This document, "Toolkit 2: Be An Agent - Case Studies", presents case studies of two financial institutions, TSCU in Liberia and Kafo Jiginew in Mali, that have become mobile money agents for Mobile Network Operators (MNOs). It explores this model as a low-entry point into Digital Financial Services (DFS) for Financial Service Providers (FSPs) seeking additional revenue, increased customer base, and improved client services. The toolkit details the implementation process, benefits, challenges like liquidity management and network quality, and key lessons learnt from the experiences of TSCU and Kafo Jiginew. It highlights the importance of the negotiation process with MNOs and the potential for future expansion into more complex DFS models.
Resource Subject
  • Digital Financial Services
Keywords/Access Points
Agent Network; Financial Institution; Agency Banking; Implementation; Digital Financial Services (DFS); Mobile Money; Mobile Network Operator
Language
  • English
Archival Record ID
MFA.2024.0553